Delivery information

Fast delivery for sighthound collars, dog leads and hound accessories


UK mail

All orders placed Monday to Friday before 1pm will be shipped out on the same day. Orders received after 1pm will be dispatched the following working day and all orders placed over weekend will be posted on Monday.

All in stock items will be dispatched without delay. Normal delivery within the UK takes 1-2 working days by Royal Mail 1st Class service, but can take up to 8 working days from dispatch at busy times of the year, like Christmas.

Please wait 3-4 days before contacting us if your order has not been delivered within the UK.

Should you require a a faster 24 hour or signed for postal service, please contact us before placing your order online and we will be happy to arrange this.


International mail

We use Royal Mail International standard delivery to post orders abroad, which normally takes 3-5 days within Europe and 7-10 days for the rest of the world.

Please allow at least 10 days after despatch date before contacting us with any delivery queries.

We are not liable for any customs and import duties - these are your responsibility.


Stock levels

We do all we can to ensure good stock levels, and stock levels are reflected n the website inventory. In the unlikely event of your product being out of stock, we will notify you of the expected delivery date. The Customer has the right to cancel the Order for that product and receive credited in full should you not wish to wait for future delivery.


Compensation

The Company is not responsible for any damage on delivered or returned items. Once your order has left our London shop, the responsibility for your goods passes onto the carrier. All damages should be notified to us within 48 hours of receiving your order. In this unlikely (and unlucky!) event we will do our best to assist you in claiming compensation from Royal Mail. Please note that as Royal Mail's standard compensation for lost and damaged parcels is £20.00. Should this be insufficient, please let us know before placing your order and we will organise a premium postal service.


Postage and shipping rates

We ship to the UK and Europe using standard Royal Mail 1st class service. USA and worldwide orders are shipped by International Standard service. Please contact us before placing your order should you wish to upgrade to the signed for and/or tracked postal service.

Our postage and shipping costs are as below.

Orders under £10
£1.95 - UK
£3.95 - Europe
£3.95 - Worldwide

Orders between £10 and £35
£3.95 - UK
£4.95 - Europe
£6.95 - Worldwide

Orders over £35
£4.95 - UK
£6.95 - Europe
£10.95 - Worldwide

Orders over £100
£6.95 - UK
£10.95 - Europe
£13.95 - Worldwide

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