Delivery information

Fast free delivery for all UK orders over £70

We offer fast free delivery for all UK orders when you spend over £70 on sighthound collars, dog leads or any hound accessories. Delivery rates for orders under £70 are calculated based on weight of your products. The delivery price will be shown at the shopping cart, once the destination is selected.


Our current postage and shipping costs are as below.

Orders under £10
£1.95 - UK
£3.95 - Europe
£3.95 - Worldwide

Orders between £10 and £35
£3.95 - UK
£4.95 - Europe
£6.95 - Worldwide

Orders over £35
£4.95 - UK
£6.95 - Europe
£10.95 - Worldwide

Orders over £100
£6.95 - UK
£10.95 - Europe
£13.95 - Worldwide



Free worldwide postage on key rings

We offer free delivery for all keyrings. Free delivery will be offered regardless of the order size or desitanition.


UK mail

We aim to dispatch orders as soon as they are received, as a guide, orders placed on Monday to Friday before 3pm will be shipped out on the same day. Orders received after 3pm might be dispatched the following working day if we can not make a second run to the post office. All orders placed over weekend will be posted on Monday.

Normal delivery within the UK takes 1-2 working days by Royal Mail 1st Class service, but can take up to 8 working days from dispatch at busy times of the year, like Christmas.

Please wait 3-4 days before contacting us if your order has not been delivered within the UK.

Should you require a faster 24 hour or signed for postal service, please choose the appropriate service at checkout.


International mail

We use Royal Mail International standard delivery to post orders abroad, which normally takes 3-5 days within Europe and 7-10 days for the rest of the world.

Please allow at least 10 days after despatch date before contacting us with any delivery queries.

Should you require additional security and an option of tracking your order please choose Royal Mail Tracked & Signed option at checkout.

We are not liable for any customs and import duties - these are your responsibility.


Compensation

The Company is not responsible for any damage on delivered or returned items. Once your order has left our London workshop, the responsibility for your goods passes onto the carrier. All damages should be notified to us within 48 hours of receiving your order. In this unlikely (and unlucky!) event we will do our best to assist you in claiming compensation from Royal Mail. Please note that as Royal Mail's standard compensation for lost and damaged parcels is £20.00. Should this be insufficient, please let us know before placing your order and we will organise a premium compensation service.


Stock levels

Our stock levels are reflected n the website inventory. In the unlikely event of your product being out of stock, we will notify you of the expected delivery date. The Customer has the right to cancel the Order for that product and receive credit in full should Customer not wish to wait for future delivery.


Fast free delivery for sighthound collars, dog leads and hound accessories


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